Here you will find some possible answers to some queries or questions you may have about your experience with the resultswithlucy.com website.
You can also submit a request or send us an enquiry. You can also use our "Get In Touch" page to send us a question. We aim to respond to your support request within 48 hours (Mon - Fri, 9am - 5pm).
Results Team Jan 14 • Shop
Its nice to see you are interested in buying Lucy's supplement "Mecktone" but Results with Lucy Ltd is not connected with MeckTone in any way and so unfortunately we are unable to assist.
You can contact their customer service at firstname.lastname@example.org
Results Team July 30, 2013 • Account
We recently updated our site so that every new member can try a 7 day trial prior to starting their paying membership.
You can sign up with your Paypal account, and when your 7 days is over you automatically roll onto a monthly subscription.
If you do not wish for this happen, you need to cancel before the 7th day to stop any payments being taken.
Please be aware that if you try to cancel the subscription after the payment date you will not be refunded as your payment would have already been processed and you are advised to cancel the subscription before the payment date when you sign up.
Results Team July 30, 2013 • Subscription
To unsubscribe via your Results With Lucy account, we have pasted some instructions below to help you.
If you wish to unsubscribe go to the dashboard on your Results With Lucy account.
At the bottom of the page you will see "cancel your subscription" - click this button.
On the next page, if you are still sure you want to leave, press "No thank you - unsubscribe me"
Please read through the instructions on the next page very carefully as they tell you what to do in Paypal, which is where you need to cancel your payment set up, to cancel your subscription.
When you click "cancel your membership' it will open Paypal on a new tab in your browser, so that you can still read the instructions on your RWL page.
You need to do this BEFORE your renewal date, not on, or after, to prevent another payment being taken.
You will get a confirmation email from Paypal to confirm your subscription has been cancelled, if you do not receive this then you have not cancelled successfully.
You can also check your membership details within your dashboard which will say "you have unsubscribed"
Should you not see this within your membership details or have received a confirmation of cancellation email then please email email@example.com for our support team to advise you on whether you have cancelled.