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What is 'Holiday Mode'?

When you purchase one of the Results Guaranteed packages from RwL, you have access to a feature which offers you the opportunity to put your account in to (2 week) holiday mode.

What does it mean?

As long as you turn on your holiday mode before you set off on your travels, you gain an extra 2 weeks, this function does not pause your plan it simply adds an extra 2 weeks to the end of your plan.

What happens to my account?

Your account will remain active to be able to log in during this period of time, but once you have placed it into the on position you cannot turn it back off. Once this has been added, you will have an additional 2 weeks. 

My plan did not pause, did it not work? 

The holiday mode simply adds 2 extra weeks to the end of your plan it does not pause your plan, so your plan will continue to move through your days, do not worry when you are ready to come back to your plan all you have to do is click on the day you are on. Unfortunately we cannot reset days as our system does not allow us to do this, we are very sorry about this and we are working on this function for the future.

What happens if I don't turn it on?

Unfortunately, if this feature is not used whilst you are away, the extra 2 weeks worth of time will not be added on to your purchase. 

What if I don't go on holiday during this time?

If you aren't planning or haven't planned a holiday but perhaps become a little under the weather, pop your holiday mode on until you are feeling better.
But remember; you only get to use it once and it's only for a max. of 2 weeks.

Do I get refunded for the time period I missed whilst away, if I forget?

No. Results with Lucy do not offer refunds on services purchased and allow a 2 week holiday mode for members to use, should they be away for up to 2 weeks. This does not entitled a member to a refunded amount if they do not choose to use this function. 

Which packages include Holiday Mode?

The following packages will include a 2 week holiday mode button:-

New Beginnings
Wobble to Model
Hiit Harder

The following packages do not include a 2 week holiday mode button:-

Class of 2017

Beachbody

Beachbody+

EatWell30

EatWell90

Express

SOLO

Student Plan 

For guides on how to put your account in to Holiday Mode, please see below:-

For Desktop Users

1. Log into your RwL Account.

2. Once logged into your dashboard, please click Account Settings.

3. You will then see your account details and on the right hand side, the Holiday Mode Button.

Please click it to turn it on, or click it again to turn it off.

4. Once you have decided whether you would like it on or off, please click 'update details' to save the changes.

5. You can now return to your dashboard, once finished.

For Mobile Users

1. Log into your RwL Account.

2. Once logged into your dashboard, please click the profile logo in the top right hand corner.

3. Please click Account Settings.

4. You will then see your account details, and on the right hand side the Holiday Mode Button.

Please click it to turn it on, or click it again to turn it off.

5. You can now return to your dashboard, once finished.

 

 

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